Ideal Candidate
Are you passionate about technology and do you like to quickly find solutions to technical problems? Are you familiar with Windows, networks, hardware/software configurations and want to learn more about servers and IT infrastructure? Then we might be exactly what you are looking for.We are looking for a colleague for the position of
IT Support , an organized person, attentive to details and eager to gradually evolve towards the area of server and system administration. You will work both on the technical support side for users and customers, and alongside the technical team in projects related to hosting, servers and infrastructure.
Job Description
What we are looking for in you:
- 🔹 Basic/intermediate knowledge of Windows and Linux operating systems;
- 🔹 General knowledge of networks, hardware and troubleshooting;
- 🔹 Minimum 1 year of previous experience in a similar role (>1 year is an advantage);
- 🔹 Willingness to learn and develop in the area of server administration;
- 🔹 Good organizational and communication skills;
- 🔹 Attention to detail and analytical thinking;
- 🔹 Ability to work both independently and in a team;
- 🔹 Intermediate English skills;
- 🔹 Experience with cPanel, WHM, hosting or web services is an advantage.
What you will do:
- ✔ Provide technical support to internal users and customers;
- ✔ Diagnose and resolve hardware, software and network issues;
- ✔ Install, configure and maintain workstations and IT equipment;
- ✔ Manage user accounts, emails and access;
- ✔ Monitor services and identify technical issues;
- ✔ Escalate and track technical incidents until resolution;
- ✔ Remote assistance for configurations, errors or various technical problems;
- ✔ Documentation of procedures and interventions performed;
- ✔ Gradual involvement in server and hosting services administration;
- ✔ Collaboration with the technical team to implement and optimize IT solutions.
What do we offer you?
- ✅ Competitive salary package, depending on experience;
- ✅ Flexible schedule and hybrid work possibility;
- ✅ Access to modern technologies and various projects;
- ✅ Possibility to learn server and IT infrastructure administration;
- ✅ Support for professional development and certifications;
- ✅ Friendly work environment and involved technical team;
- ✅ Real growth opportunities within the company.
If you’ve made it this far, we’re probably on the same wavelength. Apply and let’s get to know each other!
Company Description
WHO WE ARE
TheFactory is a full-service digital solutions company, based in Bucharest, built to accelerate the growth of our partners. We combine expertise in SEO, PPC, design, web development and hosting with advanced digital transformation strategies and results-oriented consulting. Our mission is to transform companies’ potential into measurable performance – from the first ideas to scalable campaigns, platforms and experiences.
HISTORY
Our story begins in 2007, with the launch of the first agency dedicated to SEO services. Later, we expanded our portfolio through web development and went through several stages of evolution and rebranding, as the market and our expertise matured. In 2015, we became SEO Factory, consolidating ourselves as a complete digital marketing agency.
In 2025, we evolved again. Under the name TheFactory, we go beyond classic agency services and integrate complex digital solutions, strategic consulting and technologies that support the sustainable growth of our partners. We are more than an agency: we are their digital growth infrastructure.
OUR MISSION
In a constantly changing digital ecosystem, TheFactory provides direction, clarity and results. We build flexible, efficient and scalable digital architectures that support our clients’ business objectives.
Through data, insights, creativity and technology, we generate integrated solutions that bring profitability and a real competitive advantage. We are the partner that not only executes, but also thinks, designs and optimizes – a catalyst for any growth-oriented digital strategy.
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