Langenics, a company active in the networking and IT solutions market, is recruiting technicians with experience in the IT and telecommunications fields.
The main activities of the position:
- receives and registers complaint tickets;
- resolve malfunctions reported by users of PCs, printers, telephones, etc.;
- monitors the resolution of complaints;
- provides telephone support or travels to users as needed to provide operational and technical assistance
- provides basic training to users;
- activates and deactivates SIM cards and services for GSM phones intended for users
- blocks, unlocks and deletes configurations from computing equipment;
- uses IT systems specific to contact centers (call centers);
- documents the activities performed in the client’s dedicated software
- installs and/or uninstalls IT equipment at the client’s request
- puts into operation and provides technical support for teleconferencing equipment
TRAINING COURSES AND CERTIFICATIONS IN THE FIELD
- MINIMUM EXPERIENCE REQUIRED: minimum 2 years of work experience in a similar position
- AVAILABILITY: Available for travel within Romania
REQUIRED KNOWLEDGE
- Driver’s license holder – category B (mandatory)
- Knowledge of English at a conversational level
REQUIRED SKILLS
- Skills oriented towards professional development
- Good oral and written communication skills
- Ease of oral and verbal expression under stressful conditions
- Complex problem-solving skills
- Learning and active listening skills
- Ability to work with documents
- Planning and organizing operations and activities
- Following oral and written instructions
- Openness to the ideas of others
- Provision and transmission of information
- Collection, classification and interpretation of information
- Discretion and confidentiality in the receipt and transmission of documents and information
- analytical behavior, with strong synthesis capabilities
- free initiative behavior expressed through original approaches and solutions to existing problems
REQUIREMENTS FOR EXERCISE
- Intelligence
- Focused and distributed attention
- Enjoyment of working with people
- Ease, clarity and coherence in expression
- Appropriate behavior (language, clothing, politeness rules)
- Clean, decent attire, appropriate for every daily situation
WORK CONTEXT
- Interpersonal relationships: cooperation with colleagues within the company
- Communication: maintaining permanent contact with the director and colleagues
- Conflictual contacts with others: does not engage in any kind of conflicts, both with colleagues and collaborators.
PHYSICAL WORKING CONDITIONS:
- Work position: either mobile, on the field, or fixed;
- Environmental conditions: external or internal work environment
- Job requirements: organizational skills and ability to meet deadlines.
STRUCTURAL CHARACTERISTICS OF THE WORKPLACE:
- Routine vs. Challenge of work activity: it tends to be more of a challenge-based work, based on the constant emergence of new challenges.
- Work pace and planning: the work pace is alert, engaging, and the activity can generally be planned daily or weekly, with planning changing depending on emerging priorities.
INTERESTS
- Eager to gain new knowledge, develop and improve professionally
- Enterprising character.
- Perseverance in pursuing and achieving a goal
- Dedication in fulfilling job duties
- Eager to assert and promote oneself
SALARY PACKAGE/WORK SCHEDULE:
Attractive specialist-level salary, flexible working hours, complete work equipment, including a car for travel
