IT support Technician (on-site)

Published On: April 8, 2026

Langenics, a company active in the networking and IT solutions market, is recruiting technicians with experience in the IT and telecommunications fields.

The main activities of the position:

receives and registers complaint tickets;
resolve malfunctions reported by users of PCs, printers, telephones, etc.;
monitors the resolution of complaints;
provides telephone support or travels to users as needed to provide operational and technical assistance
provides basic training to users;
activates and deactivates SIM cards and services for GSM phones intended for users
blocks, unlocks and deletes configurations from computing equipment;
uses IT systems specific to contact centers (call centers);
documents the activities performed in the client’s dedicated software
installs and/or uninstalls IT equipment at the client’s request
puts into operation and provides technical support for teleconferencing equipment

TRAINING COURSES AND CERTIFICATIONS IN THE FIELD

MINIMUM EXPERIENCE REQUIRED: minimum 2 years of work experience in a similar position
AVAILABILITY: Available for travel within Romania

REQUIRED KNOWLEDGE

Driver’s license holder – category B (mandatory)
Knowledge of English at a conversational level

REQUIRED SKILLS

Skills oriented towards professional development
Good oral and written communication skills
Ease of oral and verbal expression under stressful conditions
Complex problem-solving skills
Learning and active listening skills
Ability to work with documents
Planning and organizing operations and activities
Following oral and written instructions
Openness to the ideas of others
Provision and transmission of information
Collection, classification and interpretation of information
Discretion and confidentiality in the receipt and transmission of documents and information
analytical behavior, with strong synthesis capabilities
free initiative behavior expressed through original approaches and solutions to existing problems

REQUIREMENTS FOR EXERCISE

Intelligence
Focused and distributed attention
Enjoyment of working with people
Ease, clarity and coherence in expression
Appropriate behavior (language, clothing, politeness rules)
Clean, decent attire, appropriate for every daily situation

WORK CONTEXT

Interpersonal relationships: cooperation with colleagues within the company
Communication: maintaining permanent contact with the director and colleagues
Conflictual contacts with others: does not engage in any kind of conflicts, both with colleagues and collaborators.

PHYSICAL WORKING CONDITIONS:

Work position: either mobile, on the field, or fixed;
Environmental conditions: external or internal work environment
Job requirements: organizational skills and ability to meet deadlines.

STRUCTURAL CHARACTERISTICS OF THE WORKPLACE:

Routine vs. Challenge of work activity: it tends to be more of a challenge-based work, based on the constant emergence of new challenges.
Work pace and planning: the work pace is alert, engaging, and the activity can generally be planned daily or weekly, with planning changing depending on emerging priorities.