Telecommunications Technical Support

You are the ideal candidate if:

• you are at the beginning of your career, a recent high school graduate with a real profile or a recent college graduate with a real profile or with other qualifications but passionate about the networking field
• you have basic knowledge in the networking field (  TCP/IP, switching, routing, NAT, DHCP, wifi, subnetting  )
• you are an  intermediate level WINDOWS
• user – you are a  beginner level LINUX user  (basic commands)
• you want to learn new technologies in the internet/networking/telecom field
• you have  good communication skills
• you have good teamwork skills
• you are able to solve difficult situations  calmly
• you are able to find quick solutions
• you have  a proactive  and  customer-oriented
• attitude – you are available to work under pressure
• you are available to work in shifts
• you communicate  correctly  verbally and in writing in  Romanian
• you communicate at a beginner level verbally and in writing in English

In this position, the main responsibilities will be:

• taking over by phone, e-mail, or through other specific systems, customer reports regarding problems, incidents, and failures occurring in the network
• providing remote technical support in accordance with the established service agreement (SLA)
• investigating and resolving reported incidents within the limits of established competencies
• maintaining contact with the customer and with the other parties involved in resolving the incident until it is resolved
• providing technical support for field operators
• monitoring and reporting reported incidents and problems, proposing medium and long-term solutions
• contributing to the verification and updating of documentation regarding technical solutions and work procedures

Benefits:

• possibility of advancement and professional development
• flexibility of the work schedule
• working in a young and dynamic team
• other benefits: meal vouchers, public transportation reimbursement, bonuses