You are the ideal candidate if:
- you are at the beginning of your career, a recent high school graduate with a real profile or a recent college graduate with a real profile or with other qualifications but passionate about the networking field
- you have basic knowledge in the networking field ( TCP/IP, switching, routing, NAT, DHCP, wifi, subnetting )
- you are an intermediate level WINDOWS
- user – you are a beginner level LINUX user (basic commands)
- you want to learn new technologies in the internet/networking/telecom field
- you have good communication skills
- you have good teamwork skills
- you are able to solve difficult situations calmly
- you are able to find quick solutions
- you have a proactive and customer-oriented
- attitude – you are available to work under pressure
- you are available to work in shifts
- you communicate correctly verbally and in writing in Romanian
- you communicate at a beginner level verbally and in writing in English
In this position, the main responsibilities will be:
- taking over by phone, e-mail, or through other specific systems, customer reports regarding problems, incidents, and failures occurring in the network
- providing remote technical support in accordance with the established service agreement (SLA)
- investigating and resolving reported incidents within the limits of established competencies
- maintaining contact with the customer and with the other parties involved in resolving the incident until it is resolved
- providing technical support for field operators
- monitoring and reporting reported incidents and problems, proposing medium and long-term solutions
- contributing to the verification and updating of documentation regarding technical solutions and work procedures
Benefits:
- possibility of advancement and professional development
- flexibility of the work schedule
- working in a young and dynamic team
- other benefits: meal vouchers, public transportation reimbursement, bonuses
