Ideal Candidate
- Experience in a similar reception or customer relations role (an advantage)
- Very good communication and public relations skills
- Positive, presentable and customer-oriented attitude
- Good organizational skills and attention to detail
- PC operating skills (Word, email, Excel – basic/intermediate level)
- English language – intermediate or advanced level
- Knowledge of hotel operations program (OPERA PMS) – an advantage
Job Description
- Ensuring the check-in and check-out process of guests, in accordance with company procedures and standards
- Managing reservations and updating them in the hotel management system / reception
- Providing complete information to guests regarding available services, location facilities and their schedule
- Taking and managing guest requests, ensuring their prompt and efficient resolution
- Collecting payments for the services provided and issuing related fiscal documents
- Maintaining efficient communication with internal departments (housekeeping, maintenance, management) for the smooth running of the activity
- Managing telephone calls and electronic correspondence related to the reception
- Monitoring and updating the status of rooms / spaces in the internal system
- Ensuring a professional and pleasant experience for guests, respecting the company’s service standards
Company Description
RIN Airport Hotel invites you to join a professional team in the hospitality industry. You have the chance to work alongside professional people, in a stable, constantly developing environment that offers you numerous professional satisfactions. RIN Airport Hotel ensures the best quality/price ratio guaranteeing the satisfaction of our guests. RIN Airport Hotel is the ideal choice for both those who choose Bucharest as a business destination and for those in transit. Inaugurated in 2006, the hotel anticipates the needs of customers and meets their expectations, offering flexibility and professionalism.
RIN Airport Hotel aims to be perceived and recognized as the best hotel by the way it exceeds the expectations of its guests, through teamwork, demonstrating innovation, dynamism, attention to detail and dedication to excellence in services. We are a company concerned with its employees, their motivation, a company of professionals that offers an attractive working environment, with opportunities for professional development. We are waiting for you in the team!
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