HEAD RECEPTIONIST / HEAD RECEPTIONIST – Sovata

Ideal Candidate

The Ideal Candidate
At Salt Lake Hotel, we want to build a team that reflects the balance between professionalism, attention to detail and authentic experience offered to our guests.The ideal candidate is someone who:Minimum 3–5 years of experience in hotel reception, preferably in 4–5 star hotels

Coordination and leadership skills for the Reception team

Excellent verbal and written communication skills in relation to guests, partners and colleagues

Customer orientation and ability to manage complex operational situations

Operating knowledge in PMS (hotel management system), OTA, channel managerExperience in managing group reservations is an advantage

Understanding of revenue management principles is an advantage

Ability to work under pressure and prioritize tasks effectivelyProactive attitude, oriented towards solutions and improving the guest experience

Integrity, professionalism and compliance with hotel standards

Team spirit and ability to coordinate interdepartmental processesVery good knowledge of Romanian and English; other foreign languages ​​are an advantage

Job Description

Job Description
In this role, you will be responsible for ensuring the smooth running of the Front-office & Housekeeping activity, directly contributing to the guest experience and coordinating the operational teams.

Responsibilities include:

• Ensuring a constant and active presence in the Reception area;
• Coordination of the Reception and Housekeeping departments – organizing and supervising daily activity, ensuring an efficient operational flow and an excellent guest experience;
• Team management – managing subordinate staff, planning shifts in compliance with all regulations in force, coordination, training and periodic evaluation;
• Guest relations – ensuring a high level of customer satisfaction, managing requests, check-in/check-out and any special situations or complaints;
• Reservations and hotel systems management – supervising reservations and in-depth knowledge of the correct use of PMS, OTA and CM systems for the accuracy of availability and information;
• Operational control – monitoring the daily activities of the Reception (check-in/check-out, invoicing, collections) and ensuring compliance with internal procedures and quality standards;
• Group and conference room booking management – taking over and processing requests for groups and conferences, preparing offers, managing the sales/contracting process;
• Sales and revenue optimization activities – implementing upselling and cross-selling techniques for accommodation services and complementary services: F&B, conference room, special half-board packages, full board, spa;
• Reporting – preparing operational reports specific to the Reception and submitting them to management;Supervision of compliance with professional quality standards, internal procedures and maintaining an efficient operational flow

Benefits
Individual employment contract for an indefinite periodAttractive salary package, correlated with the experience and responsibilities of the role

The opportunity to work in a professional, stable and continuously developing environment

The possibility of actively contributing to the consolidation of a modern and refined hotel concept

Company Description

Salt Lake Hotel is one of the newest 4-star boutique hotels in Sovata, where the tranquility of nature blends harmoniously with modern comfort. Located in the immediate vicinity of Lake Ursu, in a green and quiet area, the hotel offers guests an authentic experience of relaxation and reconnection.

The elegantly decorated rooms and suites, modern amenities and every detail are designed to create a memorable stay—whether we are talking about relaxation, business or wellness experiences.

Our team emphasizes quality services, attention to detail and a guest-oriented approach, in a natural setting with recognized benefits for health and well-being.