Ideal Candidate
Looking to build a
career in IT support ? If you speak French and English, this opportunity is for you!Join our team and start your journey in a dynamic and stimulating environment. You’ll have the opportunity to develop your technical skills, provide daily support to users, and contribute to delivering a high-quality customer experience.If you’re passionate about technology, solution-oriented, and motivated to learn, we’d love to meet you!
The ideal candidate will be:
- Excellent written and oral communication skills in French and English
- Good knowledge of Windows operating systems
- Support and troubleshooting for Microsoft Office and Microsoft applications
- Dynamic, results-oriented, solution-focused and a team player
- Availability to work: 08:00-17:00, 09:00-18:00, 10:00-19:00, 11:00-20:00, 12:00-21:00
- Full-time on-site work
Asset: experience in technical support
Job Description
The responsibilities of the position:
- Level 1 support: telephone assistance, remote access to resolve incidents and requests
- Recording and tracking tickets in the ITSM tool (incidents & requests)
- Workstation and peripheral management: diagnostics, troubleshooting, hardware replacement (PCs, printers, screens, phones, etc.)
- Ensure the rapid escalation and transfer of unresolved incidents to the relevant teams.
- Creating exchanges that improve the day of our customers and users, with every interaction
What we offer:
We offer a dynamic work environment, with concrete development opportunities and an attractive benefits package:
– Development and training:
- High-quality technical training, both internal and external, provided by a dedicated training department
- Reimbursement of certifications and training fees for qualifications included in your individual development plan
– Monthly benefits
Fixed benefits:
- Referral bonus for integrating new employees
- Private medical insurance
- Teleworking allowance
- Transportation allowance
- Bonus for mastering a foreign language
- Easter and Christmas bonuses
- Free subscription to the Bookster digital library
- Real opportunities for career advancement
Flexible benefits:
- Tickets restaurant
- Holiday and culture vouchers
- Gift vouchers (eMAG, IKEA)
Company Description
Who we are
SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.
What we do
We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.
Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.
Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.
*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to cariera@scc.com. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679).
We are SCC – great things happen when we work together!
