Claims officer with Polish and English

Responsible for customer service by phone and email in Polish and English.

Duties and Responsibilities

(The list is not exhaustive but includes the main ones):

• professional management of calls and emails;
• correspondence with customers in a polite manner, ensuring a high degree of their satisfaction;
• providing specific information and advice to clients;
• recording information and changes regarding customer data in the related applications of the job;
• getting familiar with the routine and processing target volumes of requests and calls – discussing complex cases and challenges with the team leader and other designated persons, as well as contributing to improving the quality of the services provided by the team;
• involvement in the development/improvement of operational processes;
• attentive and active participation in the trainings offered by the company;
• compliance with the instructions from the team leader or the management line.

What We’re Looking For:

• Fluent in Polish (C1) and English (min. B2).
• Experience: 1-2 years in a similar role is a plus.
• Problem-Solver: You know how to find solutions and tackle challenges head-on.
• Quick Thinker: You can handle a high volume of work and meet deadlines.
• Independent Worker: Able to manage your tasks with little supervision and deliver results.
• Tech-Savvy: Comfortable using Microsoft Office (Outlook, Excel, Word, PowerPoint, Access.

Why You’ll Love It Here:

• Health & Well-being:
• Private medical services for peace of mind.
• Performance-based bonuses every month.
• Extra gifts and holiday budgets through our Benefit Platform.
• Additional vacation days as you grow with us.
• Corporate seminars to boost your skills

Career Growth:

• Opportunities for local and international career moves.
• Join one of 4 Volunteering Teams and give back to the community.
• Access to LinkedIn Learning and Bookster for endless learning.
• Attractive Compensation:
• Competitive salary + performance bonuses.