This role is responsible for the management of a designated portfolio of signed contracts with customers and responsible for all elements related to their management including the billing process and offerings. The Customer Success Specialist will assist customers and service providers, seeking solutions to meet their needs with efficiency, agility and quality while respecting the company values.
What we’re looking for:
- Bachelor’s degree;
- Fluency in English and French (at least B2 level);
- Customer support or invoicing experience;
- Problem solving skills and customer-oriented approach;
- Team-worker attitude and proactivity;
- Analytical skills;
The Customer Success Specialist will be responsible for:
Management of contracts / prices / commercial conditions:
- Correct and timely setting of manual prices and commercial conditions based on contracts and KAM
- Verification of contracts, price accuracy and commercial conditions
- Performing internal control processes applicable to prices and commercial conditions based on contracts and KAM
- Keeping the archives up to date for the contracts entrusted
- Proposal for solutions to improve processes
Invoicing:
- Collecting the necessary information in the Michelin solutions IT system
- Guarantee the billing process for the customers, including compliance of their tax provisions and accountants
- Collection and analyzing the necessary data for the preparation of invoices, for all revenue streams
- Calculation and validation of invoices at the expected deadlines (billing calendar)
- Management of vehicle inflows exits and transfers to ensure the correct updating of the customer’s fleet.
Remote Support to Customers and Service Providers (Claim management included):
- Provide operational support to the customer or service provider technician through different channels, such as email, chat or phone.
- Resolve request and provide a direction/decision according the guidelines of the contract.
In Michelin we offer:
- Flexible work schedule and home-office options
- A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
- Private medical subscription;
- Life insurance;
- Lunch vouchers and discounts;
- Deduction of vacation costs.
How we recruit:
Once you submit your application, one of our recruiters reviews it. If your profile fits our role:
- We have a phone call to get to know each other;
- We hold assessments to see your language skills and competencies;
- We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.
Pass all stages with flying colors, and we’ll send you our offer.
LET’S INSPIRE MOTION FOR LIFE
Where do success and ideas come from? We strongly believe they come from collective intelligence.
Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.
What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.
That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.
Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești – Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.
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