SCC Services Romania is looking for a German & English IT Support Specialist to join its growing technical support team in Iași. This role is ideal for candidates who enjoy solving technical problems, helping users, and working in a fast-paced IT environment.
As an IT Support Specialist, you will be the first point of contact for employees experiencing technical issues. Your daily work will include troubleshooting software, hardware, and video conferencing problems, logging support requests, and providing quick and effective solutions. You’ll also support meeting room technology and help ensure video conference systems operate smoothly.
The role offers continuous learning opportunities through technical training and certifications, making it an excellent career choice for IT professionals looking to build their technical skills.
Job Overview
| Job Title | German & English IT Support |
|---|---|
| Industry | Information Technology / IT Support |
| Job Type | Full-time |
| Location | Iași, Romania |
| Company | SCC Services Romania |
| Languages Required | German and English |
| Experience Level | Entry-Level to Mid-Level |
Who Can Apply?
The ideal candidate should have:
- Strong written and spoken communication skills in German and English.
- Experience troubleshooting IT issues in a technical support environment.
- Confidence when assisting users over the phone, email, or remote support tools.
- Basic knowledge of computer networking.
- Basic understanding of audio and video conferencing systems (preferred).
- Previous experience working on a service desk (an advantage).
- The ability to stay organised and perform well under pressure.
Key Responsibilities
As a German & English IT Support Specialist, you will:
- Provide first-line technical support for end users.
- Troubleshoot hardware, software, and meeting room booking issues.
- Support video and audio conferencing systems.
- Record, track, and update incidents using the company’s service desk platform.
- Resolve as many support requests as possible during the first interaction.
- Monitor video conference sessions and assist with testing external connections.
- Follow service level agreements (SLAs) and operational procedures to deliver timely support.
- Work closely with other IT teams to resolve more complex technical issues.
Benefits
Employees at SCC enjoy a comprehensive benefits package, including:
- Professional technical training and certification support.
- Reimbursement of approved training courses and certification fees.
- Private medical insurance.
- Work-from-home allowance.
- Transportation allowance.
- Meal vouchers.
- Vacation and cultural vouchers.
- Retail vouchers for selected stores.
- Referral bonuses.
- Easter and Christmas bonuses.
- Access to the Bookster corporate library.
- Excellent career growth and internal development opportunities.
About SCC Services Romania
SCC Services Romania is part of SCC, the technology division of Rigby Group PLC, one of Europe’s leading independent IT services providers. The company delivers IT infrastructure, cloud, cybersecurity, networking, managed services, and digital workplace solutions to more than 2,500 customers across over 50 countries.
With operations in the United Kingdom, France, Romania, Spain, and other European markets, SCC helps organisations improve productivity through innovative technology solutions while investing heavily in employee development and technical training.
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