Ideal Candidate
- Good communication and organizational skills.
- Informational and technical support for internal users in the use of IT equipment;
- Installation and configuration of hardware and software systems;
- Technical support for peripheral IT equipment (scanners, printers, telephones, etc.);
- Diagnosing and fixing hardware and software problems for equipment and applications;
- Troubleshooting software and hardware failures, including replacing defective components;
- Use of infrastructure management applications and remote connection for remote interventions;
Job Description
- Escalating incidents, if necessary, and following up on their resolution.
- Knowledge of hardware/software troubleshooting and IT equipment installation/configuration;
- Knowledge of introducing and managing groups in Active Directory
- Updating and tracking tickets in the system.
- Basic knowledge of IT security and software license management.
Company Description
The American company CGS (Computer Generated Solutions) is one of the most important providers of outsourcing solutions present since 2006 on the Romanian market, being listed in the top 15 best companies in this field, in the world.
The company provides services in 22 foreign languages, with 6 support centers in: Bucharest, Brașov, Târgu-Jiu, Miercurea-Ciuc, Galați and Constanța.
The company’s more than 3,500 employees interact daily with clients from Romania, Germany, the United Kingdom, Spain and other European countries, as well as from the United States or Canada. The main services offered are customer care, technical support, help desk, telesales and other outsourced services.
The client portfolio includes companies in the Forbes Top 500, as well as top European companies. We offer intensive training sessions: more than 90% of CGS Romania’s managers started in our company on entry-level positions.
