IT TECHNICIAN

Ideal Candidate

We are looking for an IT Technician to join our team. If you are a proactive person with a positive attitude and excellent problem-solving skills, then this position could be a good fit for you.

Skills and Experience:

• Excellent knowledge of the main client operating systems (Windows10, Windows11) and of the main troubleshooting techniques.
• Experience with ticketing systems.
• Good knowledge of Microsoft Office applications.
• MAC OS and Android concept knowledge.
• Networking communication protocols knowledge would help.
• Previous experience in similar job is a plus.
• Ability to operate well in an international and multicultural environment.
• Innovative and entrepreneurial mindset.
• Well organized, able to set priorities.
• Dynamic and good communications skills.
• Good written and spoken knowledge of English language.
• Driving license B.

Job Description

Responsabilities:

• Provide Technical Support service for users to ensure business objectives.
• Perform IMAC (install, move, add, change) activities for Microsoft products.
• Preparing documentation for technical solution implemented.
• Perform on-site activities.
• Hardware maintenance for laptops, desktops and servers.
• Configuration and maintenance of printers, video projectors, display-wall systems.
• Approaches and solves requests arrived via the dedicated support channels.
• Build, assimilate, implement, audit and improve working procedures.
• Communicating with Customers via phone, email or Zoom/WebEx/Teams.
• Act as Internal IT support person.
• Management of hardware equipment under official maintenance of the vendors.
• Give feedback to customers on incidents.
• Providing Level, Level 2 and Customer Liaison support as required.
• Retrieve all necessary information for further investigations.
• Basic knowledge regarding SCCM and Active Directory.
• Perform on call support 24/7

Benefits:

• Dynamic and interesting work environment, permanently updated to the IT business evolutions
• Attractive salary packaging
• Career path support and access to related training
• Private health care and other employee benefits

Company Description

KONTRON Services Romania is one of the leading providers of IT solutions and services on the local market.

In its over 30 years of local activity, KONTRON Services Romania has been constantly involved in the development of the information infrastructure in Romania. The company offers IT solutions adapted to the needs of its clients, based on a rich portfolio of software applications, hardware and communications infrastructure, as well as a full range of consulting services, design, implementation of complex IT solutions, project management, technical support services and maintenance based on SLA.

The company mainly addresses clients from medium and large companies in the fields of industrial production, telecommunications, public administration and commerce, as well as financial service providers and utility companies.

The KONTRON Services Romania team stands out for its high qualification, combining training with practical experience and in-depth knowledge, both technical and business. One of our strengths is our deep understanding of the complexity involved in the design and delivery of effective IT projects.

KONTRON Services Romania is aware that the only way to progress is quality. That is why we pay special attention to quality, exceeding customer requests through our offer based on high-quality products, purchased from renowned IT manufacturers, as well as through the professional services provided.

The main element underlying KONTRON Services Romania’s ability to offer the most suitable IT solutions and services is the quality management system implemented within the company.

KONTRON Services Romania is a member of KONTRON AG, one of the leading providers of IT consulting, outsourcing, system integration, IT solutions and services for clients in Central and Eastern Europe.