Are you a maestro of problem-solving with a knack for untangling tech queries? Do you command the German language and have a passion for delivering stellar customer service? If you’re nodding with gusto, we have the ideal spot for you – IT Support Specialist with German proficiency! Join our team and become the daily hero for our German-speaking users by providing top-notch support and unparalleled service experiences.
Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters
Your job in a nutshell
Your job in a nutshell: As our Service Desk Specialist with German proficiency, you will be the linchpin of our customer support, providing a comforting presence and expert solutions to all technical conundrums. Your mission, should you choose to accept it, involves fielding queries with poise and prowess in both English and German, and charming our users with your superb service savvy. You will be the frontline hero, ensuring that every interaction is as smooth as a well-oiled machine. We will count on you to keep our digital realm running like clockwork and uphold the bridge between our services and our German-speaking clientele.
What will you be doing
- Offer technical support to German-speaking clients through telephone communication and electronic correspondence.
- Diagnose technical problems and deliver effective solutions to end-users.
- Elevate complicated technical matters to higher-level IT personnel to guarantee expedient resolution.
- Record, monitor, and systematically arrange calls and service tickets to adhere to established service level agreements.
- Ensure exceptional levels of customer satisfaction by rendering swift and competent service.
Requirements
- German – B2 minimum
- English – B2 minimum
- Availability to work in a 24/7 shift schedule (including night shifts and weekends, on rotation)
- Attention to detail and multitasking ability
- Excellent communication skills, both written and verbal
- Eagerness to learn and grow in a fast-paced environment
Rewards and benefits
- Training and certifications : Ongoing in-depth training with current and emerging products and technologies
- Flexible benefits : Lunch vouchers, Medical program, Sports benefits, Company Laptop
- Compensation : Competitive salary package and relocation bonus for candidates outside the West Area
- Extra vacation days
- Possibility to work remotely (depending on business needs and training period)
Future career path
- Quality Assurance Analyst for the Service Desk Team
- Trainer for 1st level of Support
- 2nd level of Support
If you’re ready to don the cape (figuratively or literally, if you prefer), and embark on this exciting adventure with us, sign in and contact our recruitment team.
Join our phenomenal tech defenders’ team to build a safer digital world together!
Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology.
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