Are you an experienced finance professional looking for a leadership opportunity in Romania? The Order to Cash Team Leader position offers the chance to manage finance operations, lead a professional team, improve processes, and work in a flexible hybrid environment. This role is suitable for candidates with strong experience in order-to-cash operations, finance customer service, dispute management, and team leadership.
The company is looking for someone who can manage daily cash collection, disputes, cash applications, performance targets, and operational risks while ensuring compliance with finance policies. If you have strong analytical, communication, leadership, and Excel skills, this could be an excellent career opportunity.
Job Description
As an Order to Cash Team Leader, you will lead day-to-day finance operations related to cash collection, disputes, and cash applications. Your main responsibility will be to manage a team, monitor performance, improve operational processes, and ensure that finance activities follow company policies and controls.
You will work closely with different departments and stakeholders to resolve complex issues. The role also involves managing service levels, tracking KPIs, reducing operational risks, and identifying opportunities to improve the order-to-cash process.
This is a leadership position, so candidates should be comfortable coaching employees, managing workloads, handling escalations, and supporting the professional development of team members.
Job Responsibilities
The selected candidate will have several important responsibilities, including:
- Lead and manage a team of finance and disputes professionals.
- Distribute workloads and manage team capacity.
- Coach employees and provide regular performance feedback.
- Conduct quality checks and ensure policy compliance.
- Handle complex customer, internal, and process-related escalations.
- Monitor Service Level Agreements (SLAs) and operational KPIs.
- Track aging, cycle time, recovery rates, and backlog performance.
- Prepare reports for management regarding performance, risks, and operational issues.
- Work with cross-functional teams to resolve finance-related problems.
- Identify recurring issues and implement corrective actions.
- Improve processes and introduce standardized best practices.
- Reduce dispute inflow and support faster dispute resolution.
- Develop onboarding, training, and knowledge materials for team members.
- Monitor operational risks, documentation gaps, and recurring billing issues.
- Ensure proper escalation and follow-up of important finance risks.
Qualification
Candidates should have a strong background in finance operations, especially in order-to-cash, customer finance services, dispute management, or related areas.
The ideal applicant should have 4–6 years of experience in finance customer service or a related finance role. Previous experience in order-to-cash operations or finance leadership is preferred. Applicants should also have experience managing people, improving processes, handling escalations, and monitoring team performance.
Education
A Bachelor’s or Master’s degree is required.
Relevant fields may include:
- Finance
- Accounting
- Business Administration
- Economics
- Management
- Other related disciplines
Requirements and Skills
To be successful in this role, candidates should have:
- 4–6 years of relevant finance experience.
- Experience in order-to-cash operations or similar finance functions.
- Strong understanding of finance processes, controls, and policies.
- Knowledge of billing, pricing, delivery, and master data processes.
- Experience managing disputes and finance-related escalations.
- Proven team leadership and coaching skills.
- Experience with workload balancing and performance management.
- Strong stakeholder management skills.
- Ability to communicate risks and performance to senior leadership.
- Experience managing SLAs and operational KPIs.
- Strong ERP and dispute management tool knowledge.
- Advanced Microsoft Excel and reporting skills.
- Good knowledge of process improvement and standardization.
- Excellent written and verbal communication skills.
- English proficiency at C1 level is required.
- Additional language skills are considered an advantage.
Benefits and Work Environment
The company offers a stable employment opportunity within a multinational working environment. Employees can benefit from professional development opportunities and a flexible hybrid work arrangement.
Benefits include:
- Stable employment contract.
- Hybrid work model with 3 office days and 2 remote days per week.
- Individual training and development plans.
- Soft skills and technical training.
- Access to learning platforms such as Udemy for Business and LinkedIn Learning.
- Structured onboarding process.
- Buddy program for new employees.
- Open and supportive organizational culture.
- Diversity and inclusion initiatives.
- Attractive employee benefits.
- Opportunities for long-term career growth in finance and business services.
Visa Sponsorship Jobs Information
International candidates interested in visa sponsorship jobs should carefully check their work authorization eligibility before applying. The provided job information does not specifically confirm visa sponsorship for this position. Therefore, applicants who require a Romanian work permit or visa should discuss sponsorship and legal employment requirements directly with the employer during the recruitment process.
How to Apply
Interested candidates should prepare an updated CV in English before applying. Make sure your resume clearly highlights your experience in finance, order-to-cash operations, dispute management, team leadership, ERP systems, Excel reporting, and process improvement.
Apply through the employer’s official recruitment process and provide all requested documents. Candidates should carefully review the job requirements before submitting their application.
