Software Development Manager, Compliance Safety Services

Ideal Candidate

Basic Qualifications

– Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
– Experience in engineering team management
– Experience in engineering
– Experience in leading the definition and development of multi tier web services
– Experience partnering with product and program management teams

Preferred Qualifications

• – Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• – Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Job Description

Lead AI Innovation in Compliance at Amazon

Manage a team building the future of automated compliance in the product space. Your work will directly impact Amazon’s ability to serve customers and partners safely and efficiently across the globe.

We have a unique challenge to overcome: use ML and LLMs at the scale of Amazon. As a manager you will lead the team to build a scalable LLM infrastructure that can be used to process billions of documents and images each year, in a cost efficient way. To be successful you will need to be able to keep the long-term objectives in mind while guiding the team through short-term obstacles.

You drive to develop the careers of your developers, improve our development processes, remove bottlenecks and friction, and allow the team to move at a fast pace. You will need to collaborate closely with business leads, product owners, technical program managers and partner teams. You are comfortable with a degree of ambiguity and are always open to identifying alternative paths.

Your Mission:

• • Build AI-powered systems to ensure safety and compliance across Amazon’s vast retail network
• • Lead a team developing scalable LLM powered workflows to process billions of documents annually
• • Drive innovation in compliance automation and responsible AI usage.
• Why This Role Matters:
• • You’ll protect customers and partners by identifying risks before they become issues
• • Your work will streamline compliance processes, reducing costs and improving efficiency
• • You’ll be at the forefront of applying AI to solve complex regulatory challenges at a global scale
• We’re Looking For:
• • A proven leader with a track record of building and leading high-performing engineering teams
• • Someone who thrives in ambiguity and can navigate complex technical landscapes
• • A person who can balance long-term goals with short-term problem-solving

Key job responsibilities

• 1) Responsible for the over-all systems development life cycle management and execution against project plans and delivery commitments; Manage the day-to-day activities of the engineering team within an Agile/Scrum environment.
• 2) Management of departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team.
• 3) Work closely with the engineers to architect and develop the best technical design and approach.
• 4) Collaborating closely with senior leaders across the Lifecycle Engagement Organization to influence and drive broader product and technical strategy alignment.
• 5) Report on status of development, quality, operations, and system performance to management.

About the team

Compliance Safety Services (CoSS) vision is to provide best-in-class automation of controls for internal compliance and business programs (our primary customers) to lower costs in the Amazon flywheel on behalf of our end customers: buyers and selling partners. We provide easy-to-use shared services with data privacy, security and tenant isolation across all stages, while continuously raising industry standards for automation performance and cost efficiency, giving our program customers confidence that they have access to optimal cost-efficient automation options to better serve their end customers.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Description

Amazon SDO Privacy engineering operates in Austin – TX, US and Iasi, Bucharest – Romania. Our mission is to develop services which will enable every Amazon service operating with personal data to satisfy the privacy rights of Amazon customers. We are working backwards from the customers and world-wide privacy regulations, think long term, and propose solutions which will assure Amazon Privacy compliance. Our external customers are world-wide customers of Amazon Retail Website, Amazon B2B services (e.g. Seller central, App / Skill Developers), and Amazon Subsidiaries.

Our internal customers are services within Amazon who operate with personal data, Legal Representatives, and Customer Service Agents. You can opt-in for being part of one of the existing or newly formed engineering teams who will contribute to Amazon mission to meet external customers’ privacy rights: Personal Data Classification, The Right to be forgotten, The right of access, or Digital Markets Act – The Right of Portability.