Technical Implementation Consultant

Ideal Candidate

• Bachelor’s degree and 5+ years of relevant work experience
• Demonstrated strong technical problem-solving & critical thinking skills
• Experience in a client-facing role
• Previous implementation experience
• Ability to maintain multiple shifting priorities simultaneously Exemplary communication skills, both verbal and written; must be able to communicate effectively with all levels of contacts in the organization (support staff to VP’s and Controllers)
• Experience in a SaaS technology environment
• Knowledge of web services including SOAP, WSDL and UDDI, JSON messaging
• Knowledge of API installation and troubleshooting
• Knowledge of middleware systems and configuration for ERP systems such as SAP, Oracle, et cetera
• Knowledge of accounting terminology
• Knowledge of SQL

Job Description

BlackLine is seeking a Technical Implementations Consultant. The primary purpose of the Technical Implementations Consultant is to assist our clients’ technical teams during the implementation of BlackLine products. The Technical Implementation Consultant will act as the primary liaison with client technical teams to ensure the client’s technical environment can sustain and support BlackLine products. The Technical Implementations Consultant will collaborate and provide support to other internal BlackLine professionals during all phases of implementation projects.
Support BlackLine implementation projects and act as a technical resource for clients and Professional Services team
Work with clients and management to define and document business requirements in order to set up web services connections, APIs and/or comparable solutions
Configure BlackLine web services and APIs in order to establish data connectivity for clients’ existing ERP systems.
Participate in multiple concurrent implementation projects with little supervision
Maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes & documentation, expense management, et cetera
Manage and sets proper expectations with stakeholders (internal & client) throughout the implementation lifecycle
Train and advise clients to properly use BlackLine products to best fit their individual needs based on best practices
Obtain buy-in from clients on features and functionality of BlackLine products
Offer recommendations to clients for improving performance gaps and system options to achieve best functionality
Assess and troubleshoot & test BlackLine products during the implementation cycle
Perform other tasks and responsibilities as assigned
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Company Description

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process.